Refund policy

7-Day Returns After Delivery

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@soleilkind.com. Returns sent without first requesting a return may not be accepted.

Damages and issues
Please inspect your order upon reception and contact us promptly if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including custom or personalized products and gift cards. For hygiene reasons, earrings or other pierced jewelry may not be eligible for return once opened or worn, except where required by applicable law or where the item is defective.

Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or card issuer.

Return shipping
Customers are responsible for arranging and paying all return shipping costs unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

This policy does not limit any rights you may have under applicable consumer protection laws.